9bed's Privacy Policy

9bed (www.9bed.ws) takes your privacy seriously. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the steps we take to keep your data safe.

By registering, logging in, or using any service on 9bed, you agree to the terms of this Privacy Policy. Please read it carefully before using the platform.

This privacy policy applies to 9bed's website, mobile app, and all related services.

9bed collects several types of information from three main sources — what you provide directly, what is generated automatically as you use the platform, and what is obtained from legitimate third-party sources for verification purposes.

Information you provide directly:

• Full name, date of birth, and nationality.
• Mobile number and email address.
• Bank account / bKash / Nagad / Rocket number.
• National ID or passport number (for KYC verification).
• Profile picture and username.

Automatically collected information:

• IP address and device information (model, operating system).
• Browser type and language settings.
• Session duration, login time, and location.
• Betting history, transaction records, and gaming activity.
• Information collected through cookies and similar tracking technologies.

9bed uses your information for specific, limited purposes only. Your data is never used for any other reason without your consent or a legal obligation.

• Account Management: For registration, login, KYC verification, and profile updates.
• Service Delivery: For processing betting, gaming, deposits, and withdrawals.
• Security: For fraud detection, prevention of multiple accounts, and account security.
• Customer Support: To answer your questions and resolve any issues.
• Legal Obligation: To comply with applicable regulations and the directives of relevant regulatory authorities.
• Promotions & Bonuses: To send you personalized offers based on your preferences (with your consent).
• Service Improvement: To improve platform functionality and enhance the user experience.

9bed does not sell your data to any third party. However, limited data sharing may occur in specific circumstances:

• Payment Processors: Only the information necessary to process transactions is shared with payment partners such as bKash, Nagad, Rocket, and banks.
• Technology Service Providers: Service providers handling server hosting, analytics, and security software may receive limited data under confidentiality agreements.
• Legal Authority: Providing information in compliance with court orders or government directives is a legal obligation.
• Fraud Prevention: To assist cybersecurity agencies or investigative authorities in preventing fraud.

Outside of the cases mentioned above, your information is not shared with anyone. All third parties are required to comply with 9bed's privacy standards.

9bed uses cookies and similar tracking technologies on its website and app. Cookies are small text files stored on your device that help enhance your browsing experience.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the availability of certain platform features.

9bed has implemented the highest technical and organizational safeguards to protect your personal and financial information. Our security framework is regularly updated and audited.

• SSL/TLS Encryption: All data transmitted through the website and app is encrypted with 256-bit SSL.
• Data Encryption: Sensitive data stored on our servers is protected with AES-256 encryption.
• Two-Factor Authentication (2FA): Option to add an extra layer of security to your account.
• Firewall & DDoS Protection: Protecting the platform and user data from cyber attacks.
• Regular Security Audits: Independent expert teams conduct regular system audits.
• Access Control: Only authorized personnel have access to specific data.

9bed believes you have full rights over your own data. To exercise any of the rights below, please contact our support team:

• Right to Access: You can request to know what information 9bed holds about you.
• Right to Rectification: You may request correction of any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: You may request that we restrict the use of your data for specific purposes.
• Right to Portability: You may request a copy of your data in a structured format.
• Right to Object: You can opt out of marketing communications at any time.

Upon receiving a request, 9bed typically responds within 30 business days. For complex requests that require more time, you will be notified accordingly.

9bed retains your information only for as long as necessary. Retention periods vary depending on the type of data and the purpose for which it was collected.

Once the retention period expires, data is securely deleted or anonymized. Certain information may be retained longer where required by law.

9bed is strictly for users aged 18 and above. We do not knowingly collect information from minors. If a minor has accidentally created an account, please bring it to our attention and we will promptly delete the account and all associated data.

9bed may update this Privacy Policy from time to time. If significant changes are made, we will notify you via your registered email or mobile number. Continued use of the platform after any changes constitutes acceptance of the updated policy.

The date of each update will be noted at the top of the page as "Last Updated". To request a copy of a previous version of this policy, please contact our support team.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us through the following:

• Email: support@9bed.ws
• Live Chat: Available 24/7 on the website and app
• Response Time: Usually within 5 minutes via live chat