9bed FAQ — All your questions,
All Your Answers in One Place

Signing up at 9bed is quick and easy. All you need is:

• An active Bangladeshi mobile number
• A valid email address (optional but recommended)
• At least 18 years of age
• A strong password (8+ characters)

Registration takes just 2 minutes to complete. click here Get started.

Resetting your password is simple. Just follow the steps below:

• on the login page Go to the login page and click the "Forgot password?" link.
• Enter your registered mobile number or email address.
• Verify using the OTP code sent to you via SMS or email.
• Set a new password — at least 8 characters.

The whole process takes under 2 minutes. If you don't receive the OTP, check your spam folder or contact customer support.

Yes, KYC verification may be required for withdrawals above a certain amount. This is done to protect your account.

• Photo of National ID (NID) or passport
• A selfie photo
• Mobile Number OTP Verification

Yes, you can update your mobile number and email from Account Settings. Both the old and new number/email will need to be verified during the change.

If you run into any issues, contact our support team — they'll verify your identity and help you make the necessary changes.

Your account may be suspended due to unusual activity, incomplete KYC, or a policy violation. In this case:

• Send an email to support@9bed.ws.
• Share your user ID and a description of the issue.
• Submit the required documents.

Issues are typically resolved within 48 hours.

9bed supports all major payment methods in Bangladesh:

• Mobile Banking: bKash, Nagad, Rocket, Upay
• Bank Transfer: DBBL, Dutch Bangla, BRAC Bank, and more
• Crypto: USDT, BTC (for selected users)

Deposit limits may vary by payment method. In general:

• Minimum Deposit: ৳200
• Maximum deposit: ৳5,00,000 (daily)
• BKash/Nagad's own transaction limits will also apply.

VIP members enjoy higher limits. For more details, Rewards Page View.

Withdrawals at 9bed are fast and hassle-free:

• bKash / Nagad: 15 minutes to 1 hour
• Bank Transfer: 1–2 business days
• Crypto: 30 minutes to 2 hours

In most cases, funds are credited within 5–10 minutes. If not:

• Save your payment transaction ID (TrxID).
• Send an email to support@9bed.ws with your TrxID.
• Or contact us via live chat support.

We typically resolve issues within 1 hour.

9bed offers an attractive welcome bonus package for new members. A special match bonus is available on your first deposit. Plus:

• Welcome Bonus: A percentage bonus on your first deposit
• Free Bet: Special free bet offer upon registration
• Daily Login Bonus: Log in daily to earn points

To see the latest offers Promotions page Visit now.

Each bonus has its own rollover requirements. General rules:

• The bonus amount must be wagered a set number of times (e.g., 5x or 10x).
• Bets must be placed at a minimum specified odds (typically 1.50 or higher).
• Once the rollover requirement is met, the bonus is automatically credited to your main balance.

Full terms and conditions for each promotion Terms & Conditions can be found on the page.

With 9bed's referral program, you can invite friends and earn bonuses:

• Share your unique referral link from your account.
• Once your friend registers through that link and makes their first deposit, you'll receive a bonus.
• The more referrals you make, the bigger your bonus.

Referral Bonus Details On the Rewards page View.

9bed offers betting on more than 30 sports. Popular options include:

• Cricket: IPL, BPL, T20 World Cup, Test & ODI Series
• Football: English Premier League, La Liga, Champions League, FIFA World Cup
• Others: Kabaddi, Tennis, Basketball, E-Sports

With Live Betting, you can place bets at real-time odds on matches already in progress. On the Match Odds page View.

If a bet is voided due to a cancelled match, pitch conditions, or any other reason:

• The full bet amount will be returned to your account.
• Typically credited within 24 hours.
• In a parlay (multi-bet), if one selection is cancelled, the remaining bets are recalculated.

Bet limits vary by event and market. In general:

• Minimum Bet: ৳50
• Maximum Bet: ৳50,000 (standard markets)
• Limits may be higher for major tournaments.

VIP members enjoy higher bet limits.

Live betting lets you place bets in real time on matches that are already underway. Odds update continuously as the action unfolds.

• You can place bets even after the match has started.
• Odds update in real time, so you'll need to act fast.
• Use the cash-out feature to lock in your winnings before the match ends.

Yes, 9bed uses the highest-grade technology to keep your personal information secure:

• SSL Encryption: All data is transmitted through encrypted channels.
• Two-Factor Authentication (2FA): For an extra layer of security.
• Data Privacy: Your information is never sold to third parties.

Our Privacy Policy to find out more.

Enabling 2FA significantly improves your account security. To activate it:

• Go to Account Settings → Security section.
• Enable the "Two-Step Verification" option.
• Verify your mobile number via OTP.

If you suspect unauthorized access to your account:

• Change your password immediately.
• Send an urgent email to support@9bed.ws.
• Let support know via live chat, and ask them to temporarily suspend your account if needed.

Our security team is active 24/7.

To download the official 9bed mobile app:

• Android: Our App Page Download the APK directly from
• iOS: Open the site in Safari and add it to your home screen (PWA).

Yes, the 9bed app offers nearly all the features available on the website. In addition, the app includes:

• Push Notifications — Updates on match starts and bonus offers
• Fast Loading & Smooth Navigation
• Biometric Login (Fingerprint / Face ID)
• View scores and results offline

This warning typically appears when installing a third-party APK on Android. To install safely:

• Go to Settings → Security and enable "Unknown sources" or "Install unknown apps".
• You can turn it off again after installation if you prefer.
• Make sure the APK is 9bed's official page downloaded from.

9bed is an online gaming platform operating under an international license. We are committed to responsible gaming above all else.

Our Responsible Gaming Please read the guidelines carefully. It is your responsibility to ensure compliance with the laws of your country before using the platform.

9bed's support team is available 24/7, ready to assist you. Ways to get in touch:

• Live Chat: Click the chat icon at the bottom-right of the site — it's the fastest way to reach us.
• Email: support@9bed.ws — response within 24 hours.
• Telegram: Contact us through official channels.

9bed believes gaming is for entertainment — not addiction. We offer:

• Deposit Limit: Set your own daily/weekly limits.
• Cooling-Off Period: Pause your account for a set period of time.
• Self-Exclusion: Option to permanently close your account if needed.

For more details The responsible gaming page View.

Yes, 9bed features a world-class Live Casino section. Play with real dealers across:

• Baccarat
• Roulette
• Dragon Tiger
• Andar Bahar
• Teen Patti
• Slot Games (500+ titles)

All games are available in HD video streaming. On the Platform Page View.